Privacy Policy
Last Updated: April 2024. Your privacy and data security are our top priorities while providing roadside assistance across Dubai.
1. Information We Collect
When you request a mobile tyre service in Dubai, we collect specific information to facilitate the rescue:
- Contact Details: Your name and phone number to communicate regarding the technician's arrival.
- Location Data: Your GPS coordinates or address so our mobile units can find you.
- Vehicle Information: Make, model, and tyre size to ensure we bring the correct replacement equipment.
2. How We Use Your Data
We use your information solely for operational purposes: to dispatch the nearest technician, provide a quote, and complete the tyre repair or replacement. We do not sell your personal data to third-party marketing companies.
3. Location Services
To provide a fast 15-20 minute response time, we use real-time location sharing via WhatsApp or our dispatch system. This data is only used during the active service request and is not stored permanently in a tracking database.
4. Data Security
We implement industry-standard security measures to protect your information. Payment processing for card payments at the roadside is handled through encrypted, secure gateways.
5. Your Rights
You have the right to request the deletion of your contact details from our logs after a service is completed. Please contact us at info@tirerepair.ae for any privacy-related requests.